Terms and Conditions
Terms and Conditions
Effective Date: Jan 21, 2026
PART I – TERMS & CONDITIONS
Acceptance of Terms
By accessing or using this website, platform, or any services offered, you agree to be bound by these Terms & Conditions. If you do not agree, please refrain from using the platform or services.
Scope of Services
This platform provides digital health-related information and facilitation services, which may include educational content, informational tools, second opinions, teleconsultation facilitation, risk-related tools, and medical travel coordination. The platform is intended to support users and does not replace in-person medical consultation, diagnosis, or treatment by a qualified healthcare professional.
No Emergency Use
This platform is not intended for medical emergencies or urgent care situations. In the event of a medical emergency, users should contact their treating doctor, visit the nearest hospital, or call local emergency services immediately.
Medical Disclaimer
All medical information provided on the platform is for informational and supportive purposes and is intended to assist users in understanding their health condition. Final diagnosis and treatment decisions must always be made by a qualified treating physician, based on clinical evaluation and appropriate investigations. While reasonable care is taken, no guarantees are made regarding medical outcomes, accuracy, completeness, or suitability of information or services.
User Responsibilities
Users agree to provide accurate, complete, and truthful information, including medical history, reports, and records shared through the platform, and to use the platform only for lawful purposes. Users must not misuse, disrupt, reverse-engineer, or attempt unauthorized access to the platform or services. Users are responsible for maintaining the confidentiality of their login credentials and for all activity performed using their account.
Service Availability
Services may be modified, suspended, or discontinued due to clinical, operational, technical, or regulatory reasons. Where applicable, reasonable efforts will be made to avoid disruption of ongoing clinical interactions.
Fees & Payments
Any applicable fees will be disclosed prior to use of the service. Payments once made may be non-refundable unless explicitly stated otherwise. Refund eligibility, if any, shall be governed by the specific service terms disclosed at the time of payment.
Intellectual Property
All platform content, including branding, text, graphics, tools, software, and proprietary materials, are the intellectual property of the company and may not be copied, reproduced, distributed, or exploited without prior written permission. User-submitted content, including medical records, reports, and personal information, remains the property of the respective users and is handled in accordance with the Privacy Policy.
Privacy & Data Protection
Use of the platform is governed by the Privacy Policy, which explains how personal and medical data is collected, stored, processed, and protected. The platform is committed to maintaining the confidentiality and security of user information in accordance with applicable laws and professional standards.
Limitation of Liability
To the maximum extent permitted by applicable law, the company shall not be liable for indirect, incidental, or consequential losses or damages arising from use of the platform. The platform does not guarantee medical outcomes, which depend on multiple clinical and individual factors.
Third-Party Services
The platform may connect users with independent third-party service providers, including healthcare professionals and non medical service providers. While reasonable care is taken in facilitating such connections, the company does not control the independent professional judgment or operations of third party providers and is not responsible for services delivered by non-medical third-party providers. Medical advice, where provided, remains the responsibility of the respective healthcare professional, subject to applicable professional standards.
Modifications to Terms
These Terms may be updated from time to time. Where material changes are made, reasonable efforts will be taken to notify users. Continued use of the platform after such updates constitutes acceptance of the revised Terms.
Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Courts located in [City, India] shall have exclusive jurisdiction over any disputes arising out of or in connection with use of the platform or services.
Contact Information
If you have any questions regarding these Terms & Conditions, you may contact OncoNavigation, operated by Oncopilot Pvt. Ltd., at [Official Email] or [Contact Number].
PART II – MODULE-SPECIFIC TERMS & DISCLAIMERS
Second Opinion - Disclaimer
Second opinion services are advisory and non-binding. Opinions are based solely on medical records and information provided by the user, without any physical examination. Opinions are provided based on the information submitted and are limited to the scope of a one-time advisory review, and do not establish an ongoing physician–patient relationship. This service does not replace the judgment, diagnosis, or treatment decisions of the treating physician and is not intended for emergency or urgent medical situations. Final responsibility for diagnosis and treatment rests with the treating doctor, in consultation with the patient.
Medical Travel - Disclaimer
The platform acts only as a facilitator and coordinator for medical travel-related services. It does not provide medical treatment, hospital care, travel, accommodation, visa services, or insurance directly. Hospitals, doctors, airlines, hotels, and other service providers are independent third parties. While reasonable care is taken in facilitating medical travel arrangements, clinical outcomes, treatment timelines, costs, availability, and travel arrangements are not guaranteed. The company shall not be liable for services delivered by third-party providers acting independently.
Risk Prediction - Disclaimer
Risk assessment and prediction outputs are statistical estimates and not medical diagnoses. Results are provided strictly for educational and informational purposes only. Models may have inherent limitations and may not be applicable to all individuals or populations. Outputs must not be used as the sole basis for medical diagnosis, treatment, or clinical decision-making. These tools are not validated medical devices and are not intended for standalone clinical use. Users must consult a qualified healthcare professional for interpretation and next steps.
Teleconsultation - Disclaimer
Teleconsultations have inherent limitations and are based on information available at the time of consultation. Physical examination, investigations, or in-person evaluation may be required for accurate diagnosis and treatment. User identity and medical information are verified based on details provided by the user, and reasonable efforts are made to ensure accuracy. Teleconsultation services are not suitable for emergencies or critical care situations.
Final Note: By using any module or service on this platform, users confirm that they have read, understood, and agreed to these Terms & Conditions, and the applicable module-specific terms and disclaimers.
